Shipping & Returns

Shipping and returns

Products are delivered using a registered courier service and are shipped within Australia Only..
Please ensure someone is available at your registered delivery / send to address between 9am and 5pm Monday to Friday to receive your order.

Zylux will not be liable for any additional courier charges if the driver cannot deliver your order on the first attempt.

Delivery times are as follows: (Once Payment Received)

Major capital cities: Approx. 2 - 5 working days
Country areas: Approx. 3 - 7 working days.

Warranty / Returns
All Products come with a 12 Month Warranty.(unless stated otherwise)
Refunds or exchanges are not available unless the Product is faulty or damaged in transit.
If a product is faulty or damaged in transit, you may email our Customer Service Department within 7 days of receiving the product . (

Any Faulty / Damaged product must be returned to Zylux at the senders expense so the product can be evaluated for a credit, refund or exchange. Credit for any Products that you send back will be applied to your next order. Returns must be in original condition and packaging, with all accessories and received within 30 days of purchase.

Return Address:
Zylux Distribution P/L
166 Christmas Street,
Fairfield, VIC, 3078 Australia
Phone: (03) 9482 2203
Fax: (03) 9486 2297